PNC Bank - Numo
Venture Designer 2018, Design Practice Lead 2019 - Present
Numo is a bank funded fintech incubator. I’m currently growing the group’s first design department while simultaneously developing financial product ideas and the process to evaluate products. Quarterly meeting with C-Suite of PNC (6th largest bank nationally) for funding approval for products.
Designed and iterated the internal process used to evaluate 100s of product concepts moving from back of napkin ideas to multi-million dollar board approvals.
Design Thinking Workshop
Designed Rhetoric based curriculum as a means to create a communal language and understanding for design company-wide.
Launched News for Sales Team Application
Moved from contextual inquires and semi-structured user interviews to managing a small engineering team and testing prototypes in the field. Cleared all regulatory hurdles to launch internally within PNC for the healthcare vertical.
SBA-backed Loan Marketplace for Consumers
Worked with industry experts, PNC Financial Institutions Group and Underwriting teams to develop a product to offer whole loans to consumers. Orchestrated dozens of stakeholders across multiple internal LOBs for PNC CCO, CIO, and CTO approval.
Adjunct Instructor PGA PA USA, 2019 - Present
Human Computer Interaction Master’s Program Simultaneously instructed several student groups working across multiple industries with paying clients while guiding them through UCD research and design processes such as Contextual Inquiry, Cognitive Walkthrough, Ideation, and Rapid Prototyping.
CEO PGH PA USA, 2017
Started a company to help gid rid of all the old electronics from people’s homes. Raised nearly 100,000 in angel funding. Lauched an SMS based prototype, grew from zero revenue to 12,000MRR.
Founder, CEO, Designer PGH PA USA, 2013 - 2017
Founded LegalSifter to tackle the problems of small businesses’ inability to access affordable legal help. Raised $2 Million in venture funding to use a statistical natural language processing (AI) approach to legal aid.
Launched an MVP that received over 4,000 contracts organically on day one. Posted on Hacker News with a 25% sign-up rate for the first day on the front page.
Raised over 2MM in institutional investments (to date LS has raised over 6MM). Effectively grew the company from 1 to 15 employees. I successfully pivoted the company from consumer to B2B and secured our first enterprise client, BNYMellon.
Semi-structured interviews with 50+ potential users, longitudinal studies, and contextual inquiries guided the prototyping of the first interface. Prototyped a complex app that negotiated the complexity of AI generated imperfect data with novice users. Worked with engineering team to implement designs.
Founder, Service Designer PGH PA USA, 2010 - 2016
Started the first coworking space in Pittsburgh. Received grants, sited in Ph.D. thesis’ as the first donation based coworking space. Under my management, Catapult grew to nearly 100 members, and a 25% operating margin.
Founder, Service Designer PGH PA USA, 2008 - 2010
Cofounded one of the first Service Design consultancies in the country. Worked with large corporate clients such as GSK and McDonald’s and applied modern Service Design methodologies such as Service Blueprints, Personas, and Story-boarding.
MS Human Computer Interaction 2007-2008
Carried 75% over required course load for the duration of the program finishing with a 4.0 GPA. Lead Designer for Capstone project.
BS Brain and Cognitive Science 2000-2004
Additional studies in computer science, fine arts, and architecture. Student Leader managing 50+ students for a semester long art installation in the main entry. Executive Board Member of the Black Student Union. Organized dorm student cooking group of 30 students. Computer Science internship with Texas Instruments. Taught high school computer science.
Service & Fun
Decision Committee Member 2010-2015
Worked with a team to determine community projects to be funded. Evaluated projects based on probability of success along with alignment with Sprout vision and values. Distributed ~1MM over my tenure.
Coffee Disloyalty Card
Organized 8 warring coffee shops to increase positivity in the local coffee industry. Created a physical rewards card where customers received a free cup of coffee for visiting multiple non-affiliated coffee shops.
Philadelphia Public Schools
Taught high school Chemistry, Biology, and Health to over 200 students from 9th to 12th grade. Worked in various schools from arts focused to the Microsoft School of the Future to a school associated with large numbers of homicide and drug related crimes. Pursued Masters in Education at the University of Pennsylvania concurrently.
Cape Verde, 2005
Immersive language training in Cape Verdian Creole and Portuguese. Taught basic computer skills to people of Cape Verde.
CMU HCI 2019
Service Design graduate class guest lecture on coworking from the lens of design.
IXDA Pittsburgh 2018
How business and design have shifted and changed to accommodate the cultural shifts of the last 100 years.
World IA Day Pittsburgh 2018
Designing for imperfect computer generated data.